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How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, and keep your wallet secure. Everything else stays off the table.

Account & wallet dataPayment verificationDevice & session logsSupport chat historyWithdrawal records
bb bet How We Handle Your Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, request changes, or delete your account entirely, reach us through live chat or email. Our support team can walk you through data export, correction or removal within a few business days.

Team online

Live Chat

Open the chat bubble on any page and ask about your privacy rights. Our team can pull your data summary or start a deletion request right there in the conversation.

Email Support

Send your request to our support email with your registered mobile number. We reply within 24 hours with next steps for data access, correction or account closure.

Account Settings

Visit your account dashboard to update contact details, change notification preferences, or review recent login history. For full data export or deletion, contact support directly.

DATA SECURITY

How We Protect Your Information

Your account lives behind encrypted connections. Payment details for bKash, Nagad and Rocket never sit in plain text. We log access attempts and flag unusual activity. If you lose your phone or suspect someone accessed your account, change your password immediately and contact support to freeze transactions.

Encrypted Transfers Every login, deposit and withdrawal request moves over SSL. Your payment app handles the transaction; we receive only a confirmation code, not your full wallet credentials or PIN.
Session Monitoring We track device fingerprints and IP addresses to spot duplicate logins. If we see a new device or location pattern, we may ask for SMS verification before releasing a withdrawal.
Data Retention Limits We keep transaction logs and chat history as long as your account is open, plus a retention window for compliance. Once you close your account, we delete personal identifiers within 90 days.
Third-Party Sharing We share payment confirmation with bKash, Nagad and Rocket processors to complete deposits and withdrawals. We do not pass your game history or bet details to advertisers or data brokers.

Common Privacy Questions

We ask for your mobile number, date of birth and payment method details. Mobile number verifies your identity through OTP. Date of birth confirms age eligibility. Payment details let us route bKash, Nagad or Rocket deposits to your wallet.

Yes. Contact support via live chat or email and request a data export. We send a summary of your account details, transaction history, login records and chat logs within three business days.

No. Your game choices, bet amounts and session activity stay internal. We share only payment confirmations with bKash, Nagad and Rocket to process deposits and withdrawals. Marketing partners do not receive your betting data.

We retain transaction records for 90 days after account closure to resolve any pending disputes or withdrawals. After that window, we delete your personal identifiers and anonymize aggregate usage data for platform improvements.

We use session cookies to keep you logged in and preference cookies to remember language and display settings. You can disable cookies in your browser, but you will need to log in every visit and reset your preferences each time.

Contact support and request account closure. We will freeze your wallet, process any pending withdrawals, then delete your profile and personal identifiers within 90 days. Transaction logs are anonymized for compliance records only.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.